Privacy Policy

Agafay Oasis collects personal information you voluntarily provide when booking, contacting us, or using our services. 

This information may include your name, email address, phone number, payment details, and travel preferences. 

Additionally, we automatically collect specific non-personal data when you visit our website, such as your IP address, browser type, device information, and pages viewed. 

This information helps us enhance your browsing experience and ensure our services operate smoothly.

Agafay Oasis uses your personal information to:

• Process bookings and manage payments.
• Provide customer support and respond to inquiries.
• Send essential updates about your tours or reservations.
• Improve our services and enhance your overall experience.
• Communicate promotions or new offers, only if you have given your consent to receive marketing messages.

Agafay Oasis is committed to protecting your personal information. We do not sell, trade, or rent your information to third parties.

We may share your information only with trusted service providers who assist us in operating our business, such as payment processors, booking systems, and email communication platforms. This sharing is done solely to deliver our services effectively.

Additionally, we may disclose information when required by law or when necessary to protect our legal rights, property, or safety, as well as that of our guests or partners.

Agafay Oasis implements appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction.

We use secure systems and follow best practices to protect your data.

However, please note that no online transmission or electronic storage method is entirely secure, and Agafay Oasis cannot guarantee absolute security. We continually monitor and improve our systems to keep your information safe.

Our website uses cookies and similar tracking technologies to enhance browsing experience, analyse site traffic, and personalise content based on your preferences.

Cookies help us understand how visitors use our site so we can improve usability and performance.

You can accept, decline, or delete cookies at any time through your browser settings, though some parts of the site may not function properly if cookies are disabled.

You can access, correct, update, or delete your personal information anytime.

You may also opt out of marketing communications or withdraw consent for data processing at any time.

To exercise these rights, please get in touch with us using the details provided in the “Contact Us” section below.

We will respond to your request promptly and in accordance with applicable data protection laws.

Personal data is retained only for the duration required to fulfil operational, legal, or contractual obligations. Agafay Oasis may retain booking and transaction details for up to seven (7) years for statutory accounting and legal purposes. After the retention period expires, all data will be deleted or anonymised using secure procedures.

Because Agafay Oasis welcomes visitors worldwide, your personal information may be transferred to and processed in countries other than yours.

We take all reasonable measures to ensure that such transfers comply with applicable data protection laws and that your information is handled securely.

By using our services, you acknowledge that your information may be processed in Morocco or other jurisdictions where our service providers operate.

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

If we discover that we have inadvertently collected data from a child under 13, we will immediately delete that information from our records.

Parents or guardians who believe their child has provided us with personal data may contact us, and we will take prompt action to remove it.

Agafay Oasis may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

We will post the revised version on this page and update the “Last Updated” date at the top whenever updates occur.

By continuing to use our website or services after changes are posted, you agree to the updated Privacy Policy.